Career Opportunity
Customer Care Specialist
Bonifacio Global City, Taguig City • Posted • Apply Before 30 Nov
Job Description
- Implements various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. This includes the overall management of complaints, requests and other issues towards customer resolution.
- Contributes to the development and conceptualization of programs and initiatives that will contribute to the over-all objective of the company in achieving Total Customer Satisfaction.
- Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turn-over of house and lot/condo unit) to the buyers.
- Responsibilities also include establishing and managing relationships with different Homeowners' Associations across various projects.
Qualifications
- College graduate of any business course.
- At least 2-3 years solid experience in customer service management, with a strong exposure in customer facing operations.
- Results-oriented and has a strong sense of leadership.
- People centered with high customer orientation.
- Must have excellent written and verbal communication skills.
- Willing to work in a hybrid work setup
